There are several possible reasons why you may not have received cashback, which include:
1. No deposits were made on the previous day or the deposits were made under the minimum amount requirement.
2. Auto-bonuses are disabled on your account, preventing cashback accrual.
3. Your account is ineligible for bonuses due to specific restrictions.
4. If you were actively playing near the end of the day, but you did not accumulate the eligible loses until 23:59 UTC, you will not receive a moneyback bonus on the next day.
The moneyback is based on your daily net deposit losses, which are calculated by the following formula: Daily Net Deposit Losses = deposits - end-of-day balance - withdrawals - cash adjustments, so:
5. If you withdraw more than the total amount of your deposits on that same day, you won’t receive a Moneyback bonus.
6. The same applies if you still have a balance at the end of the day that is higher than your total deposits.
Keep in mind that the minimum deposit has to be done on the same day of the occurring losses to receive the Daily MoneyBack, as it is stated in our Rewards Program's terms and conditions.
It's essential to consider these factors when determining the availability of MoneyBack for your account.