Steps and Guidelines for Account Verification
To ensure a smooth account verification process, please follow the steps and guidelines below. These instructions serve to clarify how and where you should submit your documents, and how the process typically works with the KYC (Know Your Customer) team.
In addition to standard verification, users may occasionally encounter random security reviews, especially during withdrawal processes.
General Verification Steps
Wait for Instructions: - Do not send all your documents proactively. First, consult the KYC team or wait until you are contacted regarding the specific documents required for your verification process. Reach out to the KYC team only if you are unclear about the instructions or need clarification.
Submit Documents via Email: - Verification documents should be sent as email attachments to the designated contact provided by the KYC team. Live chat or other channels cannot be used for submitting verification materials. Make sure to follow the instructions provided in the email to complete the verification process.
Ensure Document Quality: - Documents submitted must be clear and full-page images to meet verification standards. Blurry or cropped files may delay processing. The ID should show all corners visibly, proof of address must not be screenshots or folded, and selfies holding your ID (if requested) must include a handwritten note with "mBitcasino," the date, and your signature.
Required Documents for Account Verification
Government-Issued Identification
Submit a clear photo of a valid government-issued ID, such as a passport or driver’s license.
Ensure all corners are visible, and the details are legible.
For some processes, both the front and back of the ID are required.
Proof of Address
Provide proof of address in your name and current address, in paper format.
Acceptable documents include a recent utility bill (dated within 60 days) or a bank statement.
Images must be clear, original, and not altered; no cropped, folded, or digital screenshots.
Selfie with ID (Optional or Conditional)
If requested, take a selfie holding your valid ID along with a handwritten note that includes "mBitcasino," the current date, and your signature.
Common Questions
What should I do during random security reviews?
If prompted during a withdrawal, complete additional verification steps by submitting your documents, including selfies with clear facial details or proof of address as per standard document guidelines.
Should I resend my verification images in live chat to speed up the process?
No, this is unnecessary. Once you have emailed your documents, the security team will review them. They will contact you if further information is needed or if additional verification steps are required. Resending documents in chat does not expedite the process.
Can I complete the verification in live chat?
No, KYC verification must be completed by email. You will need to reply directly to the email you received from the KYC team, kyc@mbitcasino.io, and submit the requested information there.
Where should I send my documents?
All verification documents should be sent to the specific email address provided by the KYC team, kyc@mbitcasino.io. Follow the communication and instructions you received during the account verification process.
Key Takeaways
Always wait for specific instructions from the KYC team before submitting documentation.
Use email as the primary method to send verification documents; live chat is not an alternative.
Ensure all document submissions are clear, fully visible, and comply with the requirements outlined in the KYC instructions.
For any additional questions or clarification, please contact the KYC team through the official support channels provided during your account verification process.