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I have funds in my account's balance. Why can't I make a withdrawal?
I have funds in my account's balance. Why can't I make a withdrawal?
Dante avatar
Written by Dante
Updated over a week ago

If you encounter an error message when submitting a withdrawal request, it could be attributed to one of the following reasons:

  1. Incorrect amount format: Please ensure that the amount entered on the withdrawal page adheres to the specified format for the chosen currency.

  2. Incorrect cashout address: Double-check the accuracy of the provided cashout address to ensure it matches the intended recipient's wallet address.

  3. Active bonus in your account: If you have an active bonus, it may restrict your ability to initiate a withdrawal. Please review your account to determine if any active bonuses need to be fulfilled or if wagering requirements need to be met.

  4. Pending unconfirmed transaction: If there is a pending unconfirmed transaction associated with your account, it may prevent the processing of additional withdrawals. Verify the status of any pending transactions and allow sufficient time for them to be confirmed.

  5. Insufficient account balance: Ensure that your account balance meets or exceeds the minimum withdrawal amount specified for the chosen currency. If your balance falls below this threshold, you may be unable to proceed with the withdrawal request.

By considering these factors and taking the necessary steps to rectify any issues, you can successfully submit your withdrawal request without encountering error messages.


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