If you encounter an error message when submitting a withdrawal request, it could be attributed to one of the following reasons:
Incorrect amount format: Please ensure that the amount entered on the withdrawal page adheres to the specified format for the chosen currency.
If you're having issues in requesting a cash out that might be due to the fact that the amount entered is in BTC instead of mBTC.
If the amount has been entered is in BTC you will encounter the following error:
In this example, the amount entered is 0.0015 BTC, which is why the red message appeared, as we need to request the same amount but converted in mBTC (0.001 BTC= 1 mBTC). The correct amount in this case will be 1.5 mBTC.
One easy way to find out how much your balance is worth in mBTC is to multiply it by x1000. Therefore 0.0015 BTC x1000= 1.5 mBTC
If you are playing in a different currency (DOGE, ETH, LTC, BCH, USDT, XRP, TRX, BNB, ADA) conversion will not be required.
Please double check again all the details as your withdrawal amount must be above the minimum limit. Also, for our example, be sure to enter 1.5, not 15 mBTC — watch the decimal!
2. Incorrect cashout address: Double-check the accuracy of the provided cashout address to ensure it matches the intended recipient's wallet address.
3. Active bonus in your account: If you have an active bonus, it may restrict your ability to initiate a withdrawal. Please review your account to determine if any active bonuses need to be fulfilled or if wagering requirements need to be met.
4. Pending unconfirmed transaction: If there is a pending unconfirmed transaction associated with your account, it may prevent the processing of additional withdrawals. Verify the status of any pending transactions and allow sufficient time for them to be confirmed.
5. Insufficient account balance: Ensure that your account balance meets or exceeds the minimum withdrawal amount specified for the chosen currency. If your balance falls below this threshold, you may be unable to proceed with the withdrawal request.
By considering these factors and taking the necessary steps to rectify any issues, you can successfully submit your withdrawal request without encountering error messages.